The Power of Market Segmentation to Increase Response Rates

Filed under: Copywriting — Shaune on Friday, December 15, 2006

Hello all,

I just saw a hair color commercial.

What stood out to me was how it spoke to specific segment of the market. This brand of hair color was “gentle.”

The tone of the commercial was…

I was afraid to try hair color but not now.

So…

They’ve realized that there is a large segment of the market that has hesitated to try hair color. They didn’t just advertise – as most would – saying that it was ammonia free, not damaging to the hair, etc.

They spoke directly to that segment of the market — a fresh market — that’s “on the verge.”

I like that idea… a lot.

It’s just one of the positive aspects of Interviewing client customers and prospective customers. Very often a very unique and profitable market segment will reveal itself.

As an example…

I just conducted three interviews for a natural arthritis product that I’m writing copy for.

Here’s what I discovered…

Their real customers were already into natural health products. That doesn’t mean that with the right copy we couldn’t convert the market that hasn’t tried natural health products, it’s just an indication that it might be a tougher market.

By seeing who is most likely to buy, we can speak more directly to that market segment — create more resonance — more connection — more TRUST… More Sales!

And…

My client suggested that all of his customers were also using off-the-shelf drug store medications like Advil and Tylenol 3 for their pain. He thought we should educate them on the downside of using them.

Guess what…

His customers really like their Advil and Tylenol — (I learned this in the interviews) — they use it for reasons other than arthritic pain IE: headaches.

They were not going to give it up — right or wrong — that’s who they are — Trying to sway them away from using it would only cause a disconnect and cost sales.

Here’s the kicker…

All three lived by themselves and therefore had a strong need/desire to be self-reliant. They were motivated to try something new. Doesn’t that sound like a market segment to focus on?

With this type of information can you see how we can speak directly to a defined market segment… a market segment that we know to be likely to buy?

Love it!

Shaune

 

 

 

 

 

10 Comments - I want to hear your opinion. Click here to leave a comment. »

455

Comment by Ricky Breslin

December 15, 2006 @ 10:24 pm

Great story Shaune!

456

Comment by Sherry

December 16, 2006 @ 8:31 am

I thought this was interesting when we talked about it in class Tuesday evening. And with the larger percentage of divorce and people choosing to live independently, I think this market segment will continue to grow.

Actually, I can relate to this premise. In my 40s and looking for new challenges (just anything DIFFERENT in my life really), I changed the color of my hair a few months ago–red highlights!! This wouldn’t be so significant to a lot of people, but my hair had been the same tone since college! So, I can see the potential in this idea.

457

Comment by Jay

December 16, 2006 @ 11:30 am

Very insightful blog Shaune, especially for a newer copywriter who is like a sponge right now. Thank you.

458

Comment by Allen

December 16, 2006 @ 5:19 pm

Ahh! Market Segmentation. For years I’ve had countless arguments with my business partners who didn’t see the power in this. “That segment is too small…let’s just speak to the masses.”

Shaune, you’ve provided terrific illustrations of the power in this. Some segments might seem small - but I find that they’re usually the most thirsty.

Those who don’t grasp this…well…more money for us!

459

Comment by Pam

December 16, 2006 @ 7:38 pm

I know market segmentation works, because I’ve lived it.

Years ago, I worked for the Des Moines, Iowa, police department. While I was there, a bunch of officers decided to start a band. I joined–the sole female (and civilian) in a group of six.

Now, a lot of people would think we had to be starving musicians. After all, what could kill a party faster than to have the cops there before things even get interesting?

All it took was one DARE officer to invite us to a fifth-grade graduation ceremony. Within weeks, we were rocking the rafters at elementary school gymnasiums all across the county. Then, the local Marine attachment heard about us, and we wound up leading one of the most successful Toys for Tots drives in the area, for four years running.

Of course, once our fellow cops found out we didn’t suck, there were cop weddings, cop conventions…we stayed plenty busy. We didn’t even have to write out a USP: all people needed to see was a photo of five uniformed officers, holding guitars, and they knew exactly what we were about.

I left Des Moines seven years ago, but the rest of them are still playing, twelve years later. They may not appeal to everyone, but they aren’t starving.

461

Comment by Pam

December 16, 2006 @ 9:03 pm

Forgot to mention…and this is both slightly on, and slightly off the real topic here…

I’ve recently seen a TV commercial that I liked, too. It’s a Citizen Watch commercial for their “Eco-Drive” watch. It actually made me want one, and it did it two ways: it showed me up-close how pretty the watch is, and it told me I don’t have to buy batteries for it.

Those two SPECIFICS spoke to me, and now I’m kinda hoping I find one under the Christmas tree.

(Rather clever name for the watch too, I thought. Given the current political climate in this part of the world…)

462

Comment by Ethan Kap

December 16, 2006 @ 10:13 pm

So many “mirco” societies exist in a market place. In my universe I have 20,000 — and within the 20,000 I haven’t even touched the surface of all the segments I could target.

Allen you couldn’t be more right!

Those who won’t follow Shaune’s advice and “Let the market write the copy” through the interview process are truly missing out on nuggets of gold.

Shaune you are on FIRE!

463

Comment by John A. Manley

December 17, 2006 @ 2:15 pm

Good post Shaune.

I think segmenting the market also allows one’s copy to get shorter and more to the point — because we aren’t try to speak to more than one type of person.

I just renegotiated a deal with a client for an extra $2,500 plus an increase of 2.5% royalty to create 6 variations of the copy I’d already outlined (for $5,000 + 5% royalty) to speak to six variations of prospects for the same product.

Likewise, as a copywriter, since I’ve decided to focus only on one business niche, my conversion rates have risen. With a list of 5 (yes 5!) qualified leads I contracted over $2,000 in fees in just two weeks.

That was with a list of five. Highly targetted list. With no testimonials.

So, why are we talking about this in a public venue, for free?

Before I say anymore, I’m going to stop typing.

John

http://www.realitycopywriting.com/free_audio_interviews

464

Comment by Emerson Wickwire

December 17, 2006 @ 2:31 pm

Excellent point, Shaune. The first key is recognize the tremendous value of list segmentation. The next step is to master the mechanics of it. Cheers!

467

Comment by Brett

December 18, 2006 @ 10:57 am

I agree with John, this stuff is too good to be giving away to the world for free…

A great reminder of how important it is to niche. And then sub niche.

Don’t go after painting contractors, go after painting contractors with 5 employees, who only do interior remodeling painting, etc.

RSS feed for comments on this post. TrackBack URI

Leave a comment

XHTML: You can use these tags: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>