The Power of Market Segmentation to Increase Response Rates
Hello all,
I just saw a hair color commercial.
What stood out to me was how it spoke to specific segment of the market. This brand of hair color was “gentle.”
The tone of the commercial was…
I was afraid to try hair color but not now.
So…
They’ve realized that there is a large segment of the market that has hesitated to try hair color. They didn’t just advertise – as most would – saying that it was ammonia free, not damaging to the hair, etc.
They spoke directly to that segment of the market — a fresh market — that’s “on the verge.”
I like that idea… a lot.
It’s just one of the positive aspects of Interviewing client customers and prospective customers. Very often a very unique and profitable market segment will reveal itself.
As an example…
I just conducted three interviews for a natural arthritis product that I’m writing copy for.
Here’s what I discovered…
Their real customers were already into natural health products. That doesn’t mean that with the right copy we couldn’t convert the market that hasn’t tried natural health products, it’s just an indication that it might be a tougher market.
By seeing who is most likely to buy, we can speak more directly to that market segment — create more resonance — more connection — more TRUST… More Sales!
And…
My client suggested that all of his customers were also using off-the-shelf drug store medications like Advil and Tylenol 3 for their pain. He thought we should educate them on the downside of using them.
Guess what…
His customers really like their Advil and Tylenol — (I learned this in the interviews) — they use it for reasons other than arthritic pain IE: headaches.
They were not going to give it up — right or wrong — that’s who they are — Trying to sway them away from using it would only cause a disconnect and cost sales.
Here’s the kicker…
All three lived by themselves and therefore had a strong need/desire to be self-reliant. They were motivated to try something new. Doesn’t that sound like a market segment to focus on?
With this type of information can you see how we can speak directly to a defined market segment… a market segment that we know to be likely to buy?
Love it!
Shaune

Comment by Ricky Breslin
December 15, 2006 @ 10:24 pm
Great story Shaune!