Good Design Implies Credibility

Filed under: Copywriting, Web Design — Jared on Tuesday, April 11, 2006

Finally, I get to make a post. I’ve been very busy, and haven’t had time to. Shaune suggested that I do one about some of the techniques we use on our websites…

I don’t think so.

We’ve spent too much time on them to just give them away. I can’t even count how many times arguments erupted about how to do a certain element in a direct response fashion, while keeping it decent looking. I still don’t really like direct response design - but I’ve grown accustomed to it, and see it’s potential.

When your information is presented in a clear, concise fashion people will tend to read it. The problem is that most direct response sites are poorly designed, look cheap, and do not imply credibility.

A recent study states:

“Web designers have as little as 50 milliseconds to capture the interest of potential customers.”

“…first impressions can influence subsequent judgments of website credibility and buying decisions.”

You may have 7 seconds to get their attention with copy, but if the’ve already made up their minds because your site looks like a scam, all the top-notch copy in the world isn’t going to help a single bit.

I feel that all of the sites I’ve done with Shaune have taken the direct response design “standard” and elevated it to something that doesn’t look “scammy” or poor. They imply credibility - that’s why we have the response that we do.

Even now I’m working on a design that uses current design trends, and combines them with direct response layout.

Too much effort has gone into making all the various techniques work together to give them away.

Sorry Shaune, no free techniques for the readers.

Take care,

David

12 Comments - I want to hear your opinion. Click here to leave a comment. »

36

Comment by Shaune

April 11, 2006 @ 4:13 pm

David has attitude?

Who knew!

: )

37

Comment by David

April 11, 2006 @ 4:26 pm

Me?

Attitude?

It might have something to do with my teenage years - the punk rock, hip hop, and industrial music have made their impression.

38

Comment by John A. Manley

April 12, 2006 @ 7:44 am

Hi David, finally nice to “meet” you.

I’ve been a a bit of “undercover-student” of yours. I’ve made a fair study of your design work (source codes included).

Your comment about credibility with direct-response sites has been a big issue for me.

As a client said to me yesterday, “we don’t want it looking like a sales letter.” But at the same time they want results. They want to be able to draw people into the text. They want it to look dynamic without being distracting.

You’re an artist!

John

39

Comment by Patsi Krakoff, Psy.D.

April 12, 2006 @ 9:28 am

Okay, now you’ve piqued my curiosity. What do you mean by “direct response design standard?” Define your term, please! We often take these things for granted, and maybe what I think it is, isn’t what you mean…? Or maybe I’m a little ignorant in these things, thanks!

40

Comment by David

April 12, 2006 @ 10:10 am

No problem, Patsi!

To me, the “Direct Response Design Standard” means a page that looks like it just came out of MS Word, has the red headline, subheads, Johnson Boxes, etc.

Your general sales letter page.

Thanks, David

41

Comment by Shaune

April 12, 2006 @ 10:54 am

I’ll elaborate.

A typical or standard Direct Response site looks unpolished. The reason being that graphics, although professional looking, are distracting to the reader.

We don’t want them distracted because, and here’s the big pioint, it’s the words, the copy, that sells them.

Creating a site that looks professional with graphic elements yet allowing the words to grab visitor attention is quite a balancing act.

David has worked tirelessly to find that balance.

In fact he has used design elements to increase the visibility and attention to the wording.

The professionalism is there and it enhances the copy rather than distracting from it.

42

Comment by Bruce

April 12, 2006 @ 9:15 pm

David, speaking of good design elements in DR, any reason you have not kerned the headline of this blog?

“the Intimate Thoughts and…” doesn’t look right with the text so separated.

BTW, the pic of Shaune with the bay in the background is terrific! (Does Shaune own all that land :)

Bruce

43

Comment by David

April 13, 2006 @ 5:35 am

Bruce,

You should have seen it before I adjusted it! It was all the way across the top. But yes, it could be tightened up a bit more, and I have done so.

Thanks for the suggestion,

David

…and Shaune doesn’t own all that land - yet.

44

Comment by Shaune Clarke

April 13, 2006 @ 2:21 pm

I’ll have the deed in my hands next week Bruce.

Just kidding, but it is beautiful to wake up to every morning. I actually look out over the bay while at work each day. Spoiled I am!

52

Comment by Robert

April 25, 2006 @ 1:57 pm

With my clients there is a constant tension with great design and “direct response look”.

I don’t have all the answers - except left to their own, clients go with pretty. Sometimes that hurt results. Some of it depends on context. Do you have a large corporation with many products across multiple industries - or are you trying to create leads or sell a specific product NOW?

I recently saw a “pretty” email look that accomplished a 13% lead gen to a cold email list of tech professionals.

On the other hand, as one direct response pro once said…

“Ugly Works!”

:)

53

Comment by David

April 28, 2006 @ 7:30 am

Robert, you are correct, ugly can work.

In his book, Ogilvy stated that text heavy direct mail campaigns were more effective than “slicks”. A 2 or 3 page letter on plain paper was more effective than a 4 color brochure.

The problem is that most direct response sites, (as Shaune stated above) don’t look professional, and that becomes distracting. Instead of reading, they focus on the ugly pictures, or incongruent design elements.

Perhaps we should call what we do “Professional Ugly”.

…or not…   : )

54

Comment by Robert

May 2, 2006 @ 12:34 pm

I think you are correct - if ugly distracts from the message - then it doesn’t work. It becomes what Reeves calls a “vampire element”.

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